Novamar Services Information - Claims.

Who is Novamar? Is Novamar an insurance company?

Novamar Insurance Mexico / MGI Agente de Seguros, S.A. de C.V. is an insurance broker specialized in policy consulting and management.

We are not an insurance company, but rather an intermediary that represents and advises our clients, protecting their assets and interests.

Each insurance company we work with has its own procedures for reporting and processing claims for covered losses.

What should you do in case of a claim (siniestro)?

The first and most important step is to report the incident directly to your insurance company as soon as it occurs. This is essential to properly initiate the claims process.

After making the initial report, if you have any questions or need additional assistance, you can count on our support at any time.

At Novamar, we assist you with:

• Guidance in understanding the scope of your policy, including coverages and deductibles.
• Clarifications regarding the type of claim being reported.
• Step-by-step orientation throughout the process.
• Courtesy translations of documents provided by Mexican insurers, from Spanish to English (if needed).

Our commitment is to accompany you and make your experience as a policyholder easier and clearer.