Making a Claim

We have partnered with only financially stable companies to protect your interests. However, each individual company has established procedures that you need to follow to claim an insured loss covered by your policy.

The first thing you need to do to start a claim is to notify your insurer promptly in the event of a loss. Please contact your insurer directly, as soon as possible.

If you need your insurers information click on the logo of your insurer:

Underwrites


01 800 834-3400
01 800 001 1300
01 800 111-1200
01 800 911-1292
01 800 227-3339
01 800 909-9800
01 800 215-3455
01 800 019-6000
01 800 062-7373
887 939-4550
01 800 800-2880
01 800 911-7692
01 800 849-3917
01 800 475-9633
01 800 595-1892
01 800 008-2800

After you had a contact with your insurer, please contact us. We will assist you with any difficulty in filing your claim.




ABA Seguros

In order to start a claim you must call this number:
01-800-716-54-67
ABA Seguros - Spanish Website

Important Things to Do In the Event of a Loss

It is recommended that immediately after the event has passed check for damage to its property and facilities.

Report damage to your ABA INSURANCE 01 800 716 5467

At the time of the call to have on hand:

  • Policy number
  • Name of Insured
  • Date and place of accident
  • Crash Site
  • Contact person and telephone
  • Cause of injury
  • Injured parties

Assigning adjuster

Once reported casualty adjuster appointed by ABA INSURANCE and will follow until the end of your claim will contact you by phone as soon as possible , will arrange an appointment to conduct the verification visit and give them the relevant instructions.

Initial care and inspection Inspection visit: a journey where the damage will be verified and will be delivered to them Application Documentation necessary to support the claim is made. If necessary, indicate the measures they take to reduce losses and revive their activities as soon as possible


ACE Seguros

A Claim on Your Boat Liability Policy

ACE Seguros provides a team of English and Spanish bilingual agents available at all times to receive your report. To file a claim on your Mexico liability insurance policy for boat or yacht, please promptly call this number, toll free:

+1-800-223-8687

This number is also shown as:
+1-800-ACE-TOUR

  • Do not wait to report your claim.
  • Do not, for instance, depart Mexico with the expectation of filing your claim from the USA.

ACE Mexico Headquarters

The address of ACE Seguros's corporate headquarters in Mexico City is:
Bosques de Alisos No. 47A
Piso 1, Colonia Bosques de las Lomas
Delegacion Cuajimalpa, C.P. 05120
MEXICO Distrito Federal
ACE Mexico Website - Contact Page

Important Things to Do In the Event of a Loss

Prevent further damage.
If the vessel or other covered property is damaged, you must take all reasonable steps to protect it from further damage.

Notify the police or local authorities.
If your property has been stolen or vandalized, you must immediately notify the police and file a police reports.

In the Event of a Claim

Be prepared to report to ACE Seguros the following information on who, when, where, what, and how the loss occured:
Who?

  • Name, address and phone number of person reporting the claim
  • Policyholder's name and policy number
  • Contact information for:
    • Vessel operator, passengers or guests
    • Owners of other vessel(s) involved (if applicable)
    • Other vessel(s) insurance compan(y/ies) and policy number(s) (if applicable).
    • Injured parties
    • Eyewitnesses
    • Legal counsel (if applicable)
    • Insurance agent or broker
    • Any law enforcement personnel and number of any official report

When?
Date and time of loss

Where? Location of loss

What?

  • Facts and circumstances
  • Nature of damage or injury
  • Vessel(s) involved
  • Equipment or personal property


How?
Description of loss - How did it occur?


After you had a contact with your insurer, please contact us. We will assist you with any difficulty in filing your claim.

AXA Seguros

A Claim on Your Health Insurance, Yacht Insurance or Boat Insurance (Hull Insurance) Policy

AXA Seguros provides a toll free number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your health insurance, or boat or yacht hull insurance policy please promptly call this toll free number:
+1-800-900-1292 or +1-800-900-1AXA

  • Do not wait to report your claim.
  • Do not depart Mexico with the expectation of filing your claim from outside Mexico.


AXA Seguros Headquarters

The Mexico headquarters of AXA Seguros is located at:

Torre AXA
Avenida Perifrico Sur No. 3325
Col. San Jernimo Aculco, C.P. 10400
MEXICO Distrito Federal

AXA Seguros Mexico Website


Important Things to Do In the Event of a Loss

Prevent further damage.
If the vessel or other covered property is damaged, you must take all reasonable steps to protect it from further damage.

Notify the police or local authorities.
If your property has been stolen or vandalized, you must immediately notify the police and file a police reports.


In the Event of a Claim

Be prepared to report to ACE Seguros the following information on who, when, where, what, and how the loss occured:
Who?

  • Name, address and phone number of person reporting the claim
  • Policyholder's name and policy number
  • Contact information for:
    • Vessel operator, passengers or guests
    • Owners of other vessel(s) involved (if applicable)
    • Other vessel(s) insurance compan(y/ies) and policy number(s) (if applicable).
    • Injured parties
    • Eyewitnesses
    • Legal counsel (if applicable)
    • Insurance agent or broker
    • Any law enforcement personnel and number of any official report

When?
Date and time of loss

Where? Location of loss

What?

  • Facts and circumstances
  • Nature of damage or injury
  • Vessel(s) involved
  • Equipment or personal property


How?
Description of loss - How did it occur?


After you had a contact with your insurer, please contact us. We will assist you with any difficulty in filing your claim.

Bupa Mexico

A Claim on Your Health Insurance Policy

Bupa provides a telephone number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your health or travelers insurance policy please promptly call this number:
+52-55-5202-1701

Please promptly report your claim.

Bupa Mexico Headquarter:

The Mexico City headquarters office of Bupa Mexico is located at:
Torre Picasso
Blvd. Manuel Avila Camacho, No. 88, Piso 5
Col. Lomas de Chapultepec
Delegacin Miguel Hidalgo, C.P. 11000
MEXICODistrito Federal

Bupa Mexico - Claims Website


In the Event of a Claim

Please, remain calm. In the event of an accident, be prepared to report to Bupa the following information on who, when, where, what, and how the loss occured:
Who?

  • Name, address and phone number of person reporting the claim
  • Policyholder's name and policy number
  • Contact information for:
    • Insured party
    • Injured parties
    • Eyewitnesses
    • Legal counsel (if applicable)
    • Insurance agent or broker
    • Any law enforcement personnel and number of any official report

When?
Date and time of loss

Where? Location of loss

What?

  • Facts and circumstances
  • Nature of damage or injury
  • Equipment or personal property


How?
Description of loss - How did it occur?


GMX Seguros

A Claim on Your Home Insurance Policy

GMX provides a toll-free telephone number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your home insurance policy please promptly call this toll free number:
+1-800-215-3455

Or call one of these numbers:

  • +52-55-5480-4016
  • +52-55-5480-4021
  • +52-55-5480-4047
  • +52-55-5480-4051
  • +52-55-5480-4059

Do not wait to report your claim. Do not depart Mexico with the expectation of filing your claim from outside Mexico.


GMX Seguros Headquarters

The Mexico City headquarters office of GMX Seguros is located at:
Torre Mural
Avenida Insurgentes Sur 1605, Piso 19
Col. San Jos Insurgentes
Delegacin Benito Jurez, C.P. 03900
MEXICO Distrito Federal

GMX Seguros Claims Website (Site in Spanish)


In the Event of a Claim

Remain calm. Be prepared to report to GMX Seguros the following information on who, when, where, what, and how the loss occured: Who?

  • Name, address and phone number of person reporting the claim
  • Policyholder's name and policy number
  • Contact information for:
    • Home owner
    • Injured parties
    • Eyewitnesses
    • Legal counsel (if applicable)
    • Insurance agent or broker
    • Any law enforcement personnel and number of any official report

When?
Date and time of loss

Where? Location of loss

What?

  • Facts and circumstances
  • Nature of damage or injury
  • Equipment or personal property


How?
Description of loss - How did it occur?


Mapfre Mexico

A Claim on Your Health Insurance Policy

Mapfre Mexico, also known as Mapfre Tepeyac, provides a toll-free telephone number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your health insurance policy please promptly call this toll free number:
+1-800-365-0024

If you are in Mexico city you will need to call: +52-46-75-02

The number to call for travel medical assistance is:
01-800-719-1300

Or from Mexico City, try: +52-54-80-38-14

The SOS number in Mexico is:
01-800-062-7373

Do not wait to report your claim. Do not depart Mexico with the expectation of filing your claim from outside Mexico.


In the Event of a Claim

Mapfre Tepeyac Headquarters

The Mexico City headquarters office of Mapfre Tepeyac is located at:
Blvd. Magnocentro #5
Col. Centro Urbano Interlomas
San Fernando Huixquilucn, C.P. 52786
Estado de Mxico, MXICO

Mapfre Mexico Website


In the Event of a Claim

Please, remain calm.
Be prepared to report to Mapfre Mexico the following information on who, when, where, what, and how the loss occured:

  • Name, address and phone number of person reporting the claim
  • Policyholder's name and policy number
  • Contact information for:
    • Home owner
    • Injured parties
    • Eyewitnesses
    • Legal counsel (if applicable)
    • Insurance agent or broker
    • Any law enforcement personnel and number of any official report

When?
Date and time of loss

Where? Location of loss

What?

  • Facts and circumstances
  • Nature of damage or injury
  • Equipment or personal property


How?
Description of loss - How did it occur?


Qulitas

A Claim on Your Vehicle Insurance Policy

Qulitas provides a toll free number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your car insurance policy, please promptly call this toll free number:
+1-800-004-9600

Do not wait to report your claim. Do not depart Mexico with the expectation of filing your claim from outside Mexico.


Qulitas Puerto Vallarta

The Puerto Vallarta office of Qulitas is located at:
Paseo de la Viena No. 350
Local 3, Col. Versalles
Puerto Vallarta, C.P. 48310
Jalisco
MEXICO

Qulitas Website - Claims Info


Important Things to Do In the Event of a Loss

Prevent further damage.
If the vehicle or other covered property is damaged, you must take all reasonable steps to protect it from further damage.

Notify the police or local authorities. If your property has been stolen or vandalized, you must immediately notify the police and file a police reports.


In the Event of a Claim

Remain calm.
Do not leave the scene.

Be prepared to report to Qulitas the following information on who, when, where, what, and how the loss occured:

  • Name, address and phone number of person reporting the claim
  • Policyholder's name and policy number
  • Contact information for:
    • Vehicle operator, passengers
    • Owners of other vehicle(s) involved (if applicable)
    • Other vehicle(s) insurance compan(y/ies) and policy number(s) (if applicable).
    • Injured parties
    • Eyewitnesses
    • Legal counsel (if applicable)
    • Insurance agent or broker
    • Any law enforcement personnel and number of any official report

When?
Date and time of loss

Where? Location of loss
If the vehicle is moved, you must inform the insurance company of its new location

What?

  • Facts and circumstances
  • Nature of damage or injury
  • For vehicle(s) involved, the vehicle:
    • Make (e.g. Ford)
    • Model (e.g. Explorer)
    • Year of Manufacture
    • Type (e.g. SUV)
    • ColorLicense plate numbers
  • Equipment or personal property


How?
Description of loss - How did it occur?


Ripton Holmes

"Working with you in submitting the claim was a pleasure. On a scale of 1-10 I would rate the experience 10. I would most certainly recommend your Insurance Company to my friends and relatives."

Daryl Bowler

"The service that you and Novamar provided to have my floor to ceiling window repaired was exceptional. You provided updates as to the progress and the deficiencies of the Contractor and a plan to have the work resolved. The coordination with the Contractor, my Property Manager and Novamar representatives was exceptional and the Project Management for the repair was very adaptive. Your attention to detail, coordination and reporting was greatly appreciated."